Comdial FX Series Especificaciones descargar pdf (Pagina 158)

Working with a Key Voice System

Printed in the USA Page 23 GCA39-826 Rev 1, Issue 9/01

5. During and after the greeting plays, the Routing box listens for any key presses the caller

makes. The system executes those key presses to send the call on to another box on the

system. If a caller dials

3-5-7, for example, the Routing box sends the call to box 357. Box 357 can be a Mailbox,

another Routing box, or any other type of box offered by the Key Voice system. When the

call goes on to box 357, the greeting in box 357 plays to the caller to provide the caller the

next set of instructions. By stringing together different boxes and prompting the caller for

entries, you can process calls an infinite number of ways with the Key Voice system.

(Be advised, the technique described in step 5 is only one technique for routing calls—routing based

on digits dialed. Calls can be routed several other ways calls.)

Understanding How the Key Voice System Routes Calls to Extensions

and Collects Voice Mail Messages

To set up the Key Voice system so callers can dial employee extensions, a technician must first

set up a series of Mailboxes. Only a Mailbox can route a call to an extension. Each Mailbox can

route calls to 1 associated extension. In nearly all cases, technicians set up Mailboxes so their

numbers match those of their associated telephone extension (Mailbox 357 is set up to transfer

calls to extension 357, for example).

To allow callers to transfer to Mailboxes (and hence to employee extensions) a technician sets up

a Routing box that answers incoming calls and prompts the callers to enter the number of the

person they want to speak with. When the caller dials 3-5-7 (to go to extension 357), the Routing

box actually transfers the call to Mailbox 357. A technician must set up Mailbox 357 to

complete the transfer to extension 357.

These fields

allow the

technician to

set up single-

digit dialing

options such

as , "Press 1

for sales,

ress 2 for

support..."

1 2 ... 153 154 155 156 157 158 159 160 161 162 163 ... 251 252

Sin comentarios

Comdial FX Series Especificaciones Pagina 158