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Working with a Key Voice System
Printed in the USA Page 1 GCA39-826 Rev 1, Issue 9/01
Working with a Key Voice System
Key Voice Product Overview
Key Voice products combine the power of automated attendant services with an expansive
feature set designed to give callers and system subscribers call handling and messaging flexibility
that is simply unparalleled in systems of their size and type. These auto attendant / voice mail
systems offer over 60 powerful features including IVR, call screening, call queuing, ACD,
paging, fax mail, fax distribution, auto message forwarding, macro programming, distribution
lists, broadcast messaging, and advanced call routing features including routing based on zip
code, area code, or any database lookup match you define. NT/2000-based systems feature Visual
Call Management and unified messaging capabilities. Tens of thousands of systems are installed
around the world. All systems are fully upgradeable and unbeatably priced. Systems range from
2-64 port configurations, with up to 10,000 mailboxes.
System Platform
System Hardware
Key Voice systems are designed around the PC platform, enabling users to take advantage of
increased processing power at lower costs. The PC platform’s flexibility enables your Key Voice
dealer to package enhanced system options such as disk optimization utilities, network
connectivity, disk redundancy, and tape backup systems at very low costs when compared to
proprietary hardware. The platform, by its very nature, protects against obsolescence.
Key Voice Turnkey System Specifications:
Debut Small Office
Lite
Small Office
and Corporate
Office
Small Office NT/2000
and Corporate Office
NT/2000
Interchange
Key Voice
software
version
8.5 8.5 8.5 10.3 10.3
Cost for
software
version
updates
Contact Key
Voice sales
Contact Key
Voice sales
Contact Key
Voice sales
Contact Key Voice
sales
Contact Key Voice
sales
Processor
486DX2/66 486DX2/66 486DX2/66 or
486DX4/100
750 MHz or higher
depending on platform
750 MHz or higher
depending on platform
RAM
4 MB Flash RAM 4 MB RAM 4 MB or 8 MB 128 MB or higher
depending on platform
128 MB or higher
depending on platform
Hard Drive
Size
-- 1 GB 1 GB 10 GB or higher
depending on platform
10 GB or higher
depending on platform
- Introducing the FX II 1
- FX II System Specifications 2
- Capacities (System Maximums) 3
- Preparing for Installation 8
- FX II Hardware Introduction 15
- FX II Cabinets 16
- FX II Common Control Boards 17
- FXSRV-EX Services Board 18
- Description 18
- FXSRV2-II Services Board 19
- FX II Hardware Quiz 23
- FX II Configurations 24
- FX II 6 Slot System 25
- Main Cabinet 27
- Expansion Cabinet 27
- Part Number Description 30
- Main Cabinet 1 31
- SCSI is shown here 39
- FX II 30 Slot System 46
- Product Code Description 49
- FX II Configuration Matrix 51
- CTI Support 53
- Line and Station Boards 56
- FX System Line Boards 57
- Digital E1 Board 62
- FXNET Board 63
- IP Network Boards 64
- Centrex Line Board 65
- FX System Station Boards 66
- DTMF Receiver Board 68
- FX System Special Components 69
- Expansion SCSI Cards 70
- Fiber Optics Card 70
- DTMF Tone Receiver Card 71
- Synchronization Card 71
- Battery Backups 72
- Using VMMI 75
- Using the VMMI Interface 76
- Using VMMI On-Line Help 76
- Number 180 79
- Feature Sets 80
- Release (Build) Numbers 80
- Center 83
- Entering the Code 85
- Loading VMMI with Windows 95 89
- The File Menu 91
- The Switch Menu 92
- Connecting to the Switch 93
- The Programming Menus 94
- Feature Based Programming 96
- System Programming 97
- LCD Messages 98
- Speed Dials 100
- System Ringing Options 101
- Enhanced Ringing Options 102
- Enhanced Ringing Holidays 102
- Parameters/Options 1 103
- Parameters/Options 2 104
- Group Intercoms 104
- Station Programming 105
- General 106
- Intercom Numbering 107
- Ringing Assignments 108
- Installing Consoles 109
- Bridged Consoles 110
- Phone Model Specification 111
- Button Mapping 112
- Button Mapping Screen 113
- 16A Button Mapping Features 114
- Programming Reference Guide 115
- Copy Station Programming 116
- Station Hunting Programming 118
- Step 4: Programming Options 122
- Toll Restriction Programming 123
- Step 6: Enabling ARS 134
- Key Voice Product Overview 136
- System Platform 136
- System Integration 137
- • Comdial Executech 2000 138
- • Comdial FX, FXS, FXT 138
- • Comdial Unisyn 138
- Upgrade Information 139
- Automated Attendant Features 139
- Voice Mail Features 141
- Report Generation Capability 149
- Avanced Features 150
- Optional Features 151
- Messages 155
- Holiday dates 156
- Peripheral Devices 162
- Caller Identification 163
- Digital Voice Announcer 164
- Bridged Console 166
- IMIST-Module 167
- Scout Telephone 169
- Overview 170
- Dealer Resource Center 170
- TechTips 179
- Pre-Setup Discussion 188
- Master Clear Modes 189
- Exercise Setup 190
- Testing the Setup 191
- Exercise Review 191
- VMMI Programming Exercises 193
- Slot Cabinet Board Type 200
- SOHVA Tables 206
- System Speed Dials 206
- System Parameters 207
- Paging Zones 207
- Stations 209
- Copy Class of Service 214
- Station Hunting Overview 218
- Type of Hunting Description 222
- Board Comments 230
- E & M Tie Line Setup 232
- Exercise 11: Group Intercoms 237
- Application 238
- Programming 239
- Functionality 240
- Call Keys 240
- Park Keys 241
- Applications 242
- Implementation 248
- Worksheet Results 249
- VMMI Discussion Points 249
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