Comdial FX Series Especificaciones descargar pdf (Pagina 151)

Working with a Key Voice System

GCA39-826 Rev 1, Issue 9/01 Page 16 Printed in the USA

has the ability to capture callers’ DTMF input and process the digits in ASCII format. This

provides an excellent way of taking orders and printing data in a desired output, or even saving

data to a file to be processed in a batch mode.

TDD Compatibility

Key Voice systems are capable of processing calls made with Telecommunication Devices for

the Deaf (TDDs). The system simply treats tones generated by TDDs as a second language. To

set up the system for TDD support, you simply enter TDD system prompts using a TDD.

Optional Features

FaxMail Features

FaxMail is an integrated module that permits mailbox owners to receive, store, and manage faxes

with all of the options available for voice messaging. This allows users to decide when and where

they want to view and print fax documents, maintaining the same level of privacy and security

that protects voice messages.

Fax Distribution

The Fax Distribution module makes it possible for callers to have information faxed directly to

them 24 hours a day. By simply following voice prompts, callers can receive faxes for any

number of documents you store on the system. This saves your employees time and makes your

company’s information—from price lists to technical data—more accessible than ever before.

Interactive Voice Response (IVR)

Key Voice IVR links the phone system to a database to provide callers with 24-hour, immediate

access to information specific to them. This polished IVR program is easy to set up. No

knowledge of computer programming and minimal database knowledge is needed. The system

reads specific information to callers from a database file at their request. Up to 10 data fields

from the database file can be read to the caller. For example, a bank can set up an IVR

application so a caller can hear his/her specific checking account balance, date of last withdrawal,

date of last deposit, etc. To ensure security, IVR can be set up to allow callers access to data only

after they enter certain information, such as a valid account number and corresponding personal

identification number. Key Voice IVR includes text-to-speech capabilities, so text strings—in

addition to numbers—can be read from the database to the caller.

Outbound Telemarketing Module

When the need arises for a large group of individuals to be contacted with the same message,

Key Voice systems can help. Using the Outbound Telemarketing package, the system can be set

up to automatically call a list of phone numbers and deliver and retrieve information from the

called parties.

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Comdial FX Series Especificaciones Pagina 151