Comdial and FXT Especificaciones descargar pdf (Pagina 63)

Call Costing

If the toll free or collect call signaling is received by the communications system, the SMDA printouts

report a cost equal to the route surcharge that the installer programs through the Toll/ARS programming

interface.

Attendant Position

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs

incoming calls to the proper person or department within the system. In addition to call control, the attendant

controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally

the attendant is responsible for programming such items as system speed dial numbers and LCD messages that

are available to many of the system users.

The FXT provides two attendant positions at default (stations 1 and 2, intercom 1001 and 1002); however, the

installer can assign any or all stations (up to 96 total) as attendant stations if they wish. The attendant can also

assign up to four DSS/BLF consoles to each attendant position where needed. In addition to the many

installer–enabled feature buttons that the system can make available at any station, the FXT provides the

attendant position with several special purpose installer-enabled feature buttons to enhance call processing.

These special purpose buttons are described below.

Alternate Button

When an attendant presses this button, all calls that are normally routed to his or her telephone now route to

an alternate attendant’s telephone instead.

Both Button

The “both” button provides a means for attendants to conference between themselves, a current call, and the

last call that they placed on hold.

Overflow Button

When an attendant presses this button, calls that normally ring at his or her telephone also ring at an

overflow attendant’s telephone as well.

Queue Button

When multiple calls are ringing at an attendant station or are on hold there, the system places them in a

queue. The attendant can use this button to determine how many calls are queued and awaiting service.

Serial Call Button

When a caller wishes to speak to more than one person or department, the attendant uses this button to place

the caller in a serial mode of multiple transfers to every desired party. In the serial mode, the system

automatically transfers the caller to another party as soon as a present party hangs up (up to three stations

can be part of a serial transfer). The system places the caller in the serial mode as soon as the attendant

hangs up.

General Description 6 – 9

General Description GCA40–215

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Comdial and FXT Especificaciones Pagina 63