
Caller ID RNA—Ring–No–Answer
If a station with assigned caller ID lines receives a call but does not answer, the system will
automatically archive the caller ID information. The installer can program any station or group of
stations to receive Caller ID RNA information. Upon reviewing a Caller ID RNA record, the user
can automatically redial that number by pressing the SAVE button. When the caller ID information
goes to more than one telephone, the system will also display the last station user that viewed that
record, thus preventing multiple call backs. Caller ID RNA is a programmable feature.
Call Forward—All Or Personal
Station users can forward the calls that normally ring at their telephones to another telephone for
answering. They can forward just their prime line and intercom calls or forward every call that rings
at their station. If users forward calls while the attendant has enabled the night transfer of ringing
mode, the night mode ringing assignments at their stations are forwarded. There are multiple levels
of forwarding. Station A can forward to station B, then station B can forward to station C, thus
making calls to station A forward all the way to station C. For each internal call received while call
forward is enabled, the forwarding telephone sounds a ring reminder (short tone burst) to remind the
users that their calls are being forwarded.
The installer can assign a call forward button to individual telephones. If a telephone has a call
forward button available at a programmable button location that includes an associated light, the
light turns on when the user presses the button.
If a telephone has an LCD display, it will show a call forward message along with the extension
number or name of the station receiving the forwarded calls.
Also see the discussions titled Call Forward—Busy Or Ring No-Answer, Call Forward—Manual,
and Default Busy Ring No-Answer Call Forward.
Call Forward—Busy or Ring No-Answer, All or Personal
Station users can forward the calls that normally ring at their telephones to another telephone for
answering. They can forward just their prime line and intercom calls or forward every call that rings
at their telephone. Users can control whether the calls forward immediately or after a
preprogrammed number of rings (this is true of busy calls as well, which ring in a subdued manner)
that is set by the installer. When the telephone is set to ring several times before forwarding, the user
has a chance to end the current call before the incoming call is forwarded. Certain conditions must
exist before this enhancement will allow the call to a busy station to subdue-ring before forwarding.
The called station must have an idle intercom available and this intercom number must be part of the
intercom hunt list that the installer arranged for the station, or the call to a busy station will forward
automatically. The number of group intercoms in a station’s intercom hunt list determines the
number of calls that can subdue ring on a busy station. After the system reaches that maximum
number, any additional calls immediately follow the station’s forwarding assignment.
When a busy station receives a call on a line for which it has an appearance, the call will forward
immediately. If the station does not have a line appearance but does have an idle intercom in its hunt
list, the call will subdue–ring at the idle intercom for the programmed number of rings before it
forwards. When a busy station receives an intercom call or a transferred call and it has an idle
intercom in its hunt list, the call will subdue ring at the idle intercom for the programmed number of
rings before it forwards.
Understanding the Features – 69
General Description GCA40–242
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