Comdial 8312S Manual de instrucciones

DSU II Digital Expandable SystemAttendant ManualThis publication supports both Impactand Impact SCS LCD SpeakerphonesGCA70–245.06 07/00Printed in U.S.

Positioning Your SpeakerphoneYou should adjust the position of the speakerphone on your desk or table to suityour individual needs and maximize the pe

System Speed Dial NumbersYou can store up to 99 system speed dial numbers from your attendant telephonethat every system user can access from his or h

System Speed Dial Record Sheet(Copy this sheet if you need more record space.)Code Line Number Code Line NumberAttendant Manual - DSU II Digital Expan

System ClockYou can program the system clock to maintain current date and time information.The time and date appear on the LCD speakerphone for displa

Station Message Detail Accounting(SMDA) PrintoutIf your system is connected to a printer, you can command the system to printseveral different types o

System Alarm ReportingOccasionally, the DSU II Digital Expandable Systems system will fail to commu-nicate with a particular station; it could be that

Direct Inward Station Dialing (DISD)The direct inward station dialing (DISD) feature allows an external party to callan intercom station directly with

Digital Voice Announcing (DVA)Digital Voice Announcing (DVA) plays pre-recorded announcements andmessages during an in-progress call. The DVA stores t

·To store DVA messages1. PRESS INTERCOM AND DIAL *#0 8.2. CHOOSE the message style.•DIAL 1 for DISD message style.•DIAL 2 for DCD message style.3. SEL

NotesAttendant Features GCA70-245100 Attendant Manual - DSU II Digital Expandable System

Feature Access CodesThis quick reference guide provides you with a list of the feature dialing codesused on the Impact digital telephone system.Featur

Note: For more tips and information on speakerphone use, including theuse of a Full-Duplex Speakerphone, see Appendix C, Speakerphone Char-acteristics

Feature Enable Code Disable CodeCall Park, Retrieve Orbit 1-9INTERCOM +# + orbit code(91 to 99 )Call Pickup,DirectedINTERCOM +*4 +extension numberCall

Feature Enable Code Disable CodeNight AnswerINTERCOM +80OperatorINTERCOM +0Paging,Zones 1-3INTERCOM +84 to 86Paging, All-CallINTERCOM +87Paging, Exter

Feature Enable Code Disable CodeTracker PagerINTERCOM +*06 INTERCOM + #06Tracker Pager—Send TrackerPageINTERCOM +#01 +extension numberToll Restriction

Display AbbreviationsThis chart identifies the interactive button abbreviations that appear in yourdisplay.Abbreviation Feature Function/DefinitionACC

Abbreviation Feature Function/DefinitionCLEARClear FeaturesStores a button that clears a currently active orengaged feature.CLEARClear Cancels the cur

Abbreviation Feature Function/DefinitionL[NUMBER]Line Displays the line of the current call.LAST NO SAVEDLast Number SavedInforms user that the last n

Abbreviation Feature Function/DefinitionRINGRing Tone Select different ringing tones.S[NUMBER]Station Displays station of current call.SAVESave Number

SpeakerphoneCharacteristicsWhen using your speakerphone, the microphone and loudspeaker are fartheraway from you than when you use a handset. Both the

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while infull-duplex mode causes the system to perform the “speech training” testagain

GlossaryAAccount CodeA group of numbers, up to 16 digits in length, entered by station users during incoming oroutgoing calls; the system uses account

Setting Volume LevelsThe volume control on your telephone is a multi-purpose control you can use to set the volume(loudness) of the ringer, the speake

BBlock ProgrammingTo eliminate the need to program each station individually, programmers can assign features orfunctions to groups of stations.Button

DData Interface Unit (DIU)This optional unit provides connections for your standard multiline digital telephone andIndustry Standard Telephone (IST) d

HHandsfree Answer InhibitA telephone can be set to block voice calls sent to it over the speaker.HookflashActionthat occurs when the TAPbutton is pres

MMeet-Me Answer PageAny user can dial a code in response to an all-call or zone page and be connected to the pagingparty in a private conversation.Mes

QQueueMethod by which a station user waits for an available line by dialing a code and waiting for thesystem to call back.RResponse MessagingRespondin

System Alarm ReportingAllows you to view (through the LCD telephone screen) the various system alarms and thestations with which those alarms are asso

UUnscreened Call TransferAllows users to transfer line or intercom calls from one station or group to another without firstannouncing them.Unsupervise

IndexAAccount Codesentering for incoming calls, 69entering for outgoing calls, 69forced verification of, 69programming a button, 57SMDA report regardi

Departmental Call Distribution (DCD)SMDA reports regarding, 95Dial By Name, 79DialingSee CallingDialing Modesswitching between, 77Digital Voice Announ

IIMIST Module, 82Intercom Buttonfunctions, 8meaning of associated light, 11LLast Number Redial, 28LCD Display Abbreviations, 105LCD Messagescreating,

Answering and Making CallsYour speakerphone is now properly configured to answer and making calls toboth stations within your system (intercom calls)

RRedialingautomatic, 62last number dialed, 28programming a button, 62storing numbers for future redial, 29Response Message Delivery, 50Response Messag

Transferring Callsprogramming a button, 59screened transfers, 36setting night transfer, 90to secondary attendant, 91to voice mail system, 91unscreened

NotesIndex GCA70-245124 Attendant Manual - DSU II Digital Expandable System

This manual has been developed by Comdial Corpora-tion (the “Company”) and is intended for the use ofits customers and service personnel. The informat

GCA70-245.06 07/00Printed in U.S.A.

Understanding the Basic FunctionsYour speakerphone provides many versatile features for your use. These featuresare explained in terms of what they al

Attendant Manual - DSU II Digital Expandable System 7GCA70-245 Getting StartedImpact SCS 8312S-** LCD SpeakerphoneInteractive Buttons(NOT programmable

Your Speakerphone’s ButtonsHold Button (HOLD)·Places a line or intercom call on hold.·Stores pauses in number sequences during programming.Interactive

Speaker Button (SPEAKER)·Turns your speaker on or off.·Disconnects a call when you are on a hands-free call.·Ends or cancels programming.·Activates gr

Your Speakerphone’s Display LightsThe lights (LEDs) on your LCD speakerphone indicate the status of lines,features, and intercoms.Busy Lamp Field (BLF

Next to INTERCOM button:·Steady red with a quick flash = you are using your intercom.·Winking red = an LCD message is set on your telephone for others

This Attendant Guide is for to the following system :DSU II Digital Expandable SystemThis Attendant Guide applies to the following telephonemodels:·Im

Understanding What the Rings Mean·Two short rings = intercom call.·Single longer ring = outside call.·One short ring burst = voice announce.·Three sho

Answering CallsAnswering Outside CallsA call that rings on an outside line sounds long, single-tone bursts and lights theline status light. If the ins

Answering Intercom CallsAn intercom call is one that is made from one system telephone to another. Yourstation receives intercom calls in one of two w

Monitored StationsWhen the installer assigns the personal intercom number of one telephone toappear at a button on another telephone, the button and i

Holding CallsThis feature allows you to temporarily disconnect from a current call yet retain itso that it can be retrieved. When you place a call on

·To retrieve exclusive hold,1. PRESS line button of held call (with winking light), OR PRESSTAP.2. SPEAK toward telephone OR LIFT handset if privacy i

Directed HoldThis feature allows you to pick up the last call a user placed on hold at anotherstation. This feature does not allow you to pick up excl

Night Transferred Calls - Line AnswerFrom Any StationWhen you, as the attendant, program the system for nighttime operation using thenight transfer of

Call PickupIn addition to using your speakerphone’s DSS/BLF buttons to access calls, thesystem offers two other distinct methods to answer incoming ca

If you have programmed a PICK UP button on your telephone (see FeatureButtons on page 57 of this guide), you may make a call pick-up (either withinyou

About This BookAs a system attendant, you must be familiar with the operation of your individualstation and the entire digital communication system. T

Receiving Subdued Off-HookVoice Announcements (SOHVA)Handling an Incoming SOHVAThis feature allows an intercom caller to break into your call by makin

Blocking a SOHVAYou can also block an incoming SOHVA with the interactive buttons or by previ-ously programming your speakerphone for Voice Announce B

Voice Announce BlockingIf your system installer makes this feature available, you can prevent voiceannouncements such as voice-first intercom calls fr

Making CallsMaking Outside CallsYou can manually dial a number over any telephone line you select. Or, if theinstaller assigned a prime line or the id

Making Intercom CallsThere are two methods for making an intercom call. One causes the calledtelephone to ring (tone-first). The other causes your voi

Automatic DialingThis feature provides one- or two-button speed dialing using programmable but-tons at which you have previously stored numbers. There

RedialingRedial - Last-Dialed NumberThe system provides each station with a last number redial feature. This featuresaves 16 digits of the last outsid

Redial Programming (Storing Numbers)When you use last number redial, you will overwrite the temporary system-savednumber with subsequent dialing activ

Sending Subdued Off-HookVoice Announcements (SOHVA)You can make a private voice announcement to another station that is off-hookand busy on a call if

The receiving station can respond to the announcement in averbal or non-verbal manner. They affect a verbal responseby pressing and holding the MUTE b

Also, tips on speakerphone use for the new user are described in Appendix C andmany general phrases and abbreviations which may not be familiar to use

Camping On and QueuingBusy or Idle Station, Automatic CallbackIf the telephone you have called on an intercom line is busy or rings with noanswer, you

·To camp on when you hear a busy signal,1. SELECTNEXTuntilCWAITappears.2. SELECTCWAIT.3. WAIT on line for reply.4. Called party can place the current

Overriding ACall Or ADo Not DisturbCondition At Another Telephone(Executive Override)You can override a call in progress or a Do Not Disturb condition

Advanced Call HandlingWaiting for a Line (Queuing)If all the lines in a line group are busy, you can place your telephone in a queueto await an idle l

Call TransferringScreened Call TransfersYou can answer a call at your LCD speakerphone and transfer it to anothertelephone. If you first identify the

·If the intercom party does not answer theirtelephone when ringing, take one of thefollowing steps:1. SELECTCAMPto Camp-on to that station.2. SELECTMS

ConferencingCreating a Conference CallWhen your telephone is joined together with several other telephones on thesame call, the effect is called confe

Unsupervised Conference CallsIf you are involved in a conference call with two outside lines, you can drop outof this established conference call and

Call ParkingYou can place a call on hold in the system so that it can be answered from anystation, even though that station may not have a line appear

·To place a park recall on hold at yourstation,1. SELECTHOLD. After the call remains onhold for a period of time, it rings back to yourtelephone as a

Contents1 Getting Started ...1Setting Up Your Speakerphone...1Understanding the Basic Functions ...6Your Speakerphone’s Bu

Call ForwardingForwarding a CallYou can forward the calls that normally ring at your telephone to anothertelephone for answering. Call forwarding prov

·To cancel call forwarding,1. SELECTOPTIONS.2. SELECTNEXTuntilCFWDappears.3. SELECTCFWD.4. SELECTPERSfor prime line and intercomcalls, OR SELECTALLfor

Call Forward Outside System (CFOS)The Call Forward Outside System (CFOS)* feature allows you to forwardincoming or transferred line calls to telephone

Nonverbal MessagingStation-to-Station Message DeliveryWhen you call another telephone and receive no answer, you may leave areminder that you have cal

Message Waiting Light and MessagingA special feature access code allows you to control the message waiting (MW)light at other stations in the system.

·To turn on the message waiting light at an idle telephone,1. PRESS INTERCOM AND DIAL *3 OR PRESS MESSAGEfor Impact SCS models.2. DIAL extension numbe

LCD Message DeliveryYou can set standard and system supplied custom display messages by dialing aspecific code at your telephone. When another user pl

LCD Message List(Write attendant supplied messages here)Dial Code Message01Back At2Call3456789Attendant Manual - DSU II Digital Expandable System 49GC

Assist Button Message DeliveryIf you have preprogrammed an ASSIST button on your telephone, you can use itto send a message to your supervisor, asking

ProgrammingDSS NumbersStoring another station extension number at a DSS/BLF programmable locationallows you to monitor that station, dial it with the

4 Advanced Call Handling...35Waiting for a Line (Queuing) ...35Call Transferring ...36Conferencing ...

Autodial And Speed Dial NumbersAutomatic dialing is a feature that lets you store and dial frequently callednumbers using one or two buttons. You can

5. SELECT line button to dial out on or press INTERCOM.—OR—If your system provides line groups, dial 1, 2, 3,or4 for linegroup 1, 2, 3, or 4, or dial

NOTE: You may need a pause between numbers to compensate for differencesin response time between your system and the host system (ask your atten-dant

Feature Access CodesIn addition to the system features which may be programmed using the interac-tive buttons, several other features may be programme

As you program numbers, fill in the identification strips on your telephone aswell as these tables.Autodial Numbers, Features or DSS Locations(Program

Feature ButtonsIf you find that you are using certain miscellaneous features often, access buttonsmay make operation easier. To create feature buttons

·To create standard feature access buttons proceed asfollows:1. SELECTOPTIONS.2. SELECTNEXTuntilFEATappears.3. SELECTFEAT.4. SELECTNEXTuntil desired f

Response Message ButtonResponse messaging allows you to reply in a non-verbal manner to a voiceannounce or tone-signaled intercom call or to a subdued

Subdued Off-Hook Voice Announce(SOHVA) ButtonThis feature allows you to program a button at your station that you must pressbefore delivering a SOHVA

Assist ButtonThis feature allows you to program a button to be used for sending a message toan LCD speakerphone. Once programmed, you can press the AS

7 Other Features ...63Line Groups ...63Volume Control ...64Default Volume Control...66Backgr

Automatic Redial ButtonYou can automatically redial a busy number or unanswered call by activating thisfeature. Once you activate automatic redial, yo

Other FeaturesLine GroupsSome systems have telephone lines arranged into line groups which may beaccessed for outside calling instead of selecting an

Volume ControlSetting Current Volume LevelThe volume control on your telephone is a multipurpose control you can use toset the volume (loudness) of th

·There are at least eight eadset loudness levels that you canset for the current call as follows:1. While on a call and in headset mode,PRESS the VOLU

Default Volume ControlWhen you change the loudness, that change remains in effect until you change itagain (referred to as default setting).·Set the s

Background MusicIf the telephone system supplies background music, you can turn it on at yourLCD speakerphone while on-hook and idle. The system autom

Do Not Disturb ConditionYou can set your telephone to a do not disturb mode using the designated interac-tive or programmable button. The associated i

Account CodesIf the installer has arranged your system for account code entry, your display mayprompt you to enter an account code after answering a c

PagingYour system provides an all-call or a zone page feature that you access by dialingspecial codes. This arrangement sounds your voice announcement

·If your system provides all-call or zone paging,1. LIFT handset.2. PRESS INTERCOM.3. DIAL87 for all-call, OR DIAL 84, 85, or 86for zone 1, 2, or 3.4.

8 Attendant Features ...85LCD Message Creation ...85System Telephone Naming ...88Night Transfer...90Ca

Tracker Paging SystemWhen installed with your system, the Tracker Paging System option allows youto send call back and parked call messages to Tracker

·To send a call back message to someone’s Tracker Pagerwithout first calling them,1. PRESS INTERCOM.2. DIAL#01.3. DIAL station extension number.4. HAN

Auxiliary JackNOTE: Some telephones have an auxiliary jack. All other model telephones usethe handset jack to plug in a headset.The auxiliary jack pro

·Program the enable/disable buttons (at any blankprogrammable button location) as follows:1. PRESS INTERCOM.2. DIAL**1.3. PRESS programmable button.4.

Automatic Set RelocationIf your installer has equipped your system with automatic set relocation, whenyou move your telephone to a new location, the s

Monitoring AConversationBetween Two Telephones(Service Observing)If your LCD speakerphone provides the installer–programmed service observingfeature,

Toll Restriction OverrideYou can override one station’s toll restriction assignment by dialing aprogrammed four-digit TRO code at another station prio

Dial By NameThe dial by name feature allows you to use the display andinteractive buttons of your LCD speakerphone to searchthrough a preprogrammed in

Programmed Button DisplayButton Functions Display (Button Query)You can cause the display to identify the function of each button on yourtelephone.·To

Data Interface UnitThe Data Interface Unit, or DIU, is an optional external device that may be partof your system installation. It provides connection

Getting StartedCongratulations and thank you for using a Comdial telephone system! Yourdigital speakerphone is supported by a communication system wit

IMIST ModuleImpact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped withthe optional IMIST module can support an IST device (modem, FAX mac

DSS/BLF Console OperationThe IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons andstatus lights that extend the memory button capabilit

Accessing The DSS/BLF Console Button LevelsThe IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadru-pling the consoles’ button capacit

Attendant FeaturesLCD Message CreationWhen you are busy or are away from your desk, you can set a message at yourtelephone that will be received by an

LCD Message Creation Examples·Example: Create the message “TAKE MESSAGE”and program it into message location number four.1. PRESS INTERCOM, AND DIAL *

Letter Code Table For LCD MessagesCharacter Code Character Code Character Code Character CodeA 21 S 73 j 54 SPACE 12B 22 T 81 k 55 ; 17C 23 U 82 l 56

System Telephone NamingThis feature lets you and other system user’s with LCD speakerphones know whois calling. You can assign either a personal name

Station Name Record Sheet(Copy this sheet if you need more record space.)Ext. Station Name Letter Codes— Sample 73 24 64 74 56 35Attendant Manual - DS

Night TransferYou can transfer the day (or normal) ringing assignments of incoming lines to aparticular station or stations for off-hour or special pu

Call Transfer - Voice Mail SystemAs the attendant, you will not always have time to hand-write messages for all ofthe people in your group. Transferri