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Digital Voice Announcing (DVA)
Digital Voice Announcing (DVA) plays pre-recorded announcements and
messages during an in-progress call. The DVA stores the pre-recorded messages
in its memory for recall when needed.
You can store the customized messages into the DVA device in one of two ways:
by delivering them from the telephone handset at station 10 or 12 or by playing
the contents of a professionally-supplied tape recording into the DVA memory.
(See your system installer for tape recorder connection details.) The DVA
provides up to four unique messages. The total available message time is two
minutes, and you can divide this time as necessary among the four messages or
use the entire two minutes for one message if needed.
While the DVA is not an automatic attendant, it enhances the following features:
direct departmental calling with Departmental Call Distribution (DCD), Direct
Inward Station Dialing (DISD) and the Tracker Paging System. DVA enhances
these features by providing automated voice prompts and dialing instructions to
callers. In general, the voice prompt messages are of four categories illustrated
in the following examples.
Day answer messages
"Welcome to Acme’s sales department, all of our agents are busy. Please stay on
the line and an agent will answer your call as soon as possible" OR “Welcome to
Acme Company. If you know your party’s extension, dial it now; otherwise, stay
on the line and an attendant will answer your call.”
Night answer messages
“Welcome to Acme’s sales department. Our hours are eight to four-thirty Monday
through Friday. Please call tomorrow during those hours.”
Recall messages
“The party you have called is not available. Please dial a new extension number
or dial # plus your call-back number followed by another # to page your party.”
Drop message
“Thanks for calling Acme, good bye.”
98 Attendant Manual - DSU II Digital Expandable System
Attendant Features GCA70-245
- Attendant Manual 1
- About This Book 3
- What is an Attendant? 4
- Contents 5
- Contents GCA70-245 6
- GCA70-245 Contents 7
- Getting Started 9
- Positioning Your Speakerphone 10
- Setting Display Contrast 11
- Setting Volume Levels 12
- Answering and Making Calls 13
- Getting Started GCA70-245 14
- GCA70-245 Getting Started 15
- Your Speakerphone’s Buttons 16
- Station Select button): 18
- Next to a line button: 18
- Above the MUTE button: 18
- Next to INTERCOM button: 19
- Above the HOLD button: 19
- Above the SPEAKER button: 19
- Answering Calls 21
- Answering Intercom Calls 22
- Monitored Stations 23
- Holding Calls 24
- Hold Recalls 25
- Directed Hold 26
- From Any Station 27
- Call Pickup 28
- GCA70-245 Answering Calls 29
- Receiving Subdued Off-Hook 30
- Voice Announcements (SOHVA) 30
- Blocking a SOHVA 31
- Voice Announce Blocking 32
- Making Calls 33
- Making Intercom Calls 34
- Automatic Dialing 35
- Redialing 36
- To dial the saved number 37
- Sending Subdued Off-Hook 38
- GCA70-245 Making Calls 39
- Camping On and Queuing 40
- J Doe Is Busy 41
- (Executive Override) 42
- Advanced Call Handling 43
- Call Transferring 44
- Unscreened Call Transfers 45
- Conferencing 46
- Managing a 47
- Conference 47
- Call Parking 48
- Recall Li 49
- HOLD ANS 49
- Call Forwarding 50
- To cancel call forwarding 51
- To activate the CFOS feature 52
- Nonverbal Messaging 53
- Nonverbal Messaging GCA70-245 54
- *3 OR PRESS MESSAGE 55
- #3 OR PRESS MESSAGE 55
- LCD Message Delivery 56
- LCD Message List 57
- Response Message Delivery 58
- Programming 59
- Programming GCA70-245 60
- * and # if 61
- 918049782200 62
- Personal Speed Dial Numbers 64
- Feature Buttons 65
- Response Message Button 67
- Transfer Button 67
- (SOHVA) Button 68
- Group Listening Button 68
- Assist Button 69
- Automatic Redial Button 70
- Other Features 71
- Volume Control 72
- Muting Your Speakerphone 73
- Default Volume Control 74
- Background Music 75
- Do Not Disturb Condition 76
- Account Codes 77
- 89 for special paging port 78
- GCA70-245 Other Features 79
- Tracker Paging System 80
- 91 to 99) 81
- Auxiliary Jack 82
- 94 = Headset Button 83
- 95 = External Ringer Button 83
- 96 = Tape Recorder Button 83
- 97 = External Pager Button 83
- Automatic Set Relocation 84
- Monitoring AConversation 85
- Between Two Telephones 85
- (Service Observing) 85
- Switching The Dialing Mode 85
- Between Pulse And Tone 85
- Toll Restriction Override 86
- Dial By Name 87
- Programmed Button Display 88
- Data Interface Unit 89
- IMIST Module 90
- DSS/BLF Console Operation 91
- Other Features GCA70-245 92
- Attendant Features 93
- System Telephone Naming 96
- Station Name Record Sheet 97
- Night Transfer 98
- Telephone 99
- System Speed Dial Numbers 100
- GCA70-245 Attendant Features 101
- System Clock 102
- Music On Hold 102
- (SMDA) Printout 103
- System Alarm Reporting 104
- Night answer messages 106
- Recall messages 106
- Drop message 106
- Day answer messages 106
- To store DVA messages 107
- Attendant Features GCA70-245 108
- Feature Access Codes 109
- + group code + 110
- INTERCOM + **4 + 111
- *06 INTERCOM + #06 112
- *2 INTERCOM + #2 112
- Display Abbreviations 113
- Speakerphone 117
- Characteristics 117
- Speakerphone User Guidelines 118
- Glossary 119
- Glossary GCA70-245 120
- GCA70-245 Glossary 121
- Index GCA70-245 132
- CCB (15B) 133
- GCA70-245.06 07/00 134
- Printed in U.S.A 134
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